Brock Vergakis of The Associated Press reports:
So packed is the parking lot at Utah’s busiest driver’s license office that on certain days people circle it endlessly in their cars, waiting to pounce on an elusive open spot. Some give up, and park illegally.
Lines of frustrated customers often stretch outside the busy office into the bitter cold. Others stream out, frequently muttering obscenities after waiting for hours – sometimes only to be told to come back another day.
[…]
The wait-times have ballooned in part because of efforts by Utah to comply as of Jan. 1 with the federal Real ID Act by issuing driver’s licenses designed to prevent forgery – requiring verification of birth certificates, Social Security numbers and immigration status.
Read more in The Washington Post.