The Federal Trade Commission today released a report listing top complaints consumers filed with the agency in 2009. It shows that while identity theft remains the top complaint category, identity theft complaints declined 5 percentage points from 2008. The FTC is releasing a new animated video showing how people can file a complaint, and offers…
Category: Breaches
Ca: Privacy commissioner cites Sobeys for collecting personal info
Glen McGregor reports: Canada’s privacy commissioner is taking the national grocery chain Sobeys to court over its practice of collecting information about the age of customers who purchase tobacco products. Commissioner Jennifer Stoddart says Sobeys doesn’t need to store in its cash registers the date of birth of customers who buy tobacco and who are…
National Bullying Helpline condemned for breach of confidentiality over No 10 complaints
Stephen Cook reports: The claim by the National Bullying Helpline that members of staff at No 10 Downing Street had called it to complain about bullying has been condemned as a breach of confidentiality by The Helplines Association and another anti-bullying charity. The Charity Commission has confirmed it will be speaking to the NBH after…
ContactPoint: £224m national children’s database ‘is not stable’, officials admit
Andrew Hough and Martin Beckford report: Contactpoint, the £224 million computer system designed to protect young people, is a “frustrating” database and not “user friendly” for local authorities, internal documents obtained under the Freedom of Information Act show. Officials at one council involved in the system’s development expressed concerns about its operations and accuracy in…