In May 2011, I started blogging my concerns about software called PC Rental Agent by DesignerWare, LLC. The software allowed remote surveillance and data collection on unsuspecting customers who had rented computers from some rent-to-own firms. The lawsuit against Aaron’s that made me aware of the issue did not garner as much media attention as…
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Injunction Denied in Rental Computer ‘Spyware’ Case
Reuben Kramer reports the latest development in a customer surveillance case involving Aaron’s: A federal judge denied a preliminary injunction sought by a Wyoming couple who claim Aaron’s, one of the nation’s largest rental chains, spied on customers through spyware on rent-to-own computers. Crystal and Brian Byrd, on behalf of a proposed class of consumers…
The media loved the Lower Merion “webcamgate” case but ignores PC Rental Agent case?
I continue to be surprised at how little coverage I’m seeing in mainstream media about a case involving software that can and allegedly has take(n) remote screenshots of customers in their homes without their knowledge. I’ve posted a few blog entries on the potential class action lawsuit against Aaron’s Inc, Aspen Way Enterprises (a franchisee),…
Erie judge refuses requests to shut down computer tracking software
Lisa Thompson reports: A federal judge in Erie has ruled that the shutdown of tracking software installed on computers sold by some Aaron’s rental stores, the subject of a class-action lawsuit, would be premature. U.S. Magistrate Judge Susan Paradise Baxter has filed a report and recommendation after Crystal and Brian Byrd requested a preliminary injunction…