Chriss W. Street writes:
The Silicon Valley tech giants that have been engaging in widespread internet surveillance of their customers’ shopping preferences, general attitudes, and deepest life-style secrets have failed to appreciate the mounting global concern over their record on online privacy and security. Yet after losing tens of billions of dollars in sales and facing government scrutiny, Silicon Valley giants like Apple and Google are only beginning to understand they need a big attitude adjustment to prevent deeper reputational damage to their business model.
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