Beleagured voice-transcription company Spinvox has responded to criticisms, claiming its technology works as claimed, and the company does not break customers’ privacy. Spinvox said its speech system outperforms rivals on “accuracy, speed, scale, reliability and language range” and denied that the majority of messages are transcribed by people in call centres in South Africa and…
Tag: Spinvox
UK voice technology firm under fire
A UK firm that turns mobile messages into text faces questions over its privacy standards, technology and finances following a BBC investigation. Spinvox’s service aims to convert voice messages into text messages using advanced speech recognition software. But claims to the BBC suggest that the majority of messages have been heard and transcribed by call…