Marie Eccles reports:
Flying after coronavirus is set to involve far less personal contact with airline staff. Not everyone agrees that’s a good thing.
Struggling airlines are betting on touchless technology to convince passengers that plane travel is safe.
“We’ve seen a huge move to contactless travel; it’s eight years’ moves in the space of a few months,” Qantas boss Alan Joyce said at a Eurocontrol event last week. “We think that is a change that we’ll see forever.”
[…]
But digital rights campaigners say they’re concerned the pandemic has opened the door to a culture change that isn’t proportionate and could be detrimental, if passengers get used to handing over more personal data and that data isn’t protected.
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