Patty Winsa reports:
Power outages and downed tree limbs after the ice storm of 2013, residents without water for days on end following the deep freeze of 2015. These are the kind of crises that drive up calls to 311, the city hotline that typically deals with more mundane complaints, about garbage pickup, broken traffic lights and potholes.
But now 311 is facing a different kind of road bump.
Suicide calls to the phone line are up in the past six months, and customer service representatives are being trained to respond to the cries for help.
Gary Yorke, director of 311, attributes the influx to concerns about confidentiality.
Read more on Toronto Star.