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Customers must know if call monitored, court tells CashCall

Posted on November 22, 2011 by pogowasright.org

Bob Egelko reports:

A business must notify its customers that telephone conversations with employees will be monitored, and can be penalized $5,000 per call for secret eavesdropping, a state appeals court ruled Monday.

California law “protects an individual’s right to know who is listening to a telephone conversation,” the Fourth District Court of Appeal in San Diego said in reinstating a class-action suit against a consumer finance company.

Read more on San Francisco Chronicle.

Category: BusinessCourt

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